RETURN & REFUND POLICY

RETURN & REFUND POLICY

ShopNShine

Last Updated: September 25, 2026

Thank you for shopping with ShopNShine! We want you to have a good shopping experience. Please read our return and refund policy below.

1. Return Eligibility

We accept return requests for eligible products in the following situations:

  • Damaged products

  • Defective products

  • Incorrect products received

  • Missing items from an order

Customers should contact us within 7 days of receiving the order to request a return or replacement.

2. Non-Returnable Products

For hygiene and safety reasons, the following products may not be eligible for return once opened or used:

  • Beauty and cosmetics products

  • Personal hygiene products

  • Used jewellery or fashion accessories

Products must meet the applicable return conditions. Exceptions may apply to damaged, defective, or incorrect products, as required by applicable law.

3. Return Conditions

To be eligible for a return:

  • The product must be unused, where applicable.

  • The product should be in its original packaging, where reasonably required.

  • Customers must provide proof of purchase or order details.

  • Customers should contact us before sending any product back.

Return eligibility will be assessed according to the product type, reason for return, and applicable law.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 7 days of delivery.

  2. Share your order number and clear photos or videos of the issue.

  3. Our team will review your request.

  4. If approved, we will provide an appropriate solution, such as a replacement, refund, or other remedy, as applicable.

5. Refund Policy

If your refund request is approved:

  • Refunds will be processed using the applicable payment method or another agreed method.

  • Refund processing time may vary depending on the payment provider or bank.

  • Any applicable delivery or return charges will be handled according to the circumstances of the return and applicable law.

  • We will communicate the refund process after reviewing your request.

6. Order Cancellation

Customers may request order cancellation before dispatch by contacting us.

Once an order has been dispatched, cancellation may not be possible. Any refund for a cancelled order will be handled according to the applicable circumstances and law.

7. Exchange or Replacement

Where available, eligible products may be exchanged or replaced if the wrong, damaged, or defective item is received.

Replacement availability depends on stock and product eligibility.

8. Contact Us

For return, refund, or replacement requests, please contact us:

ShopNShine

Email: aqsa9521@gmail.com

Phone: 03063846764

We will review your request and respond as soon as reasonably possible.

Thank you for shopping with ShopNShine!